#  Telephones and Data Lines 

 



**Telephone Sets, Lines & Data Jacks**

Submit a [PRESTO](https://www.netcasters.com/cgi-bin/fas/dms/request.pl) work order of contact [Building Operations](mailto:sc_sched@fas.harvard.edu) to request installation, reassignment, or repair of a phone, fax, or data line at the Science Center. For repair, reassignment or relocation of an existing phone or data line, please provide the phone number, jack number, and room number where the line is located.

For information on Voicemail see Harvard Phone's [Quick Reference Guide](https://phone.harvard.edu/files/huit-uc/files/harvardphone_voicemail_guide_02_2020_002.pdf?m=1582722924) or the [Voicemail System Guide.](/file_url/109)

For information on telephone setup or checking a telephone that has been idle for a while, see [Plugging in your CISCO VoIP Set](/file_url/486).

***Computer Support***

For assistance with your computer, please contact [Harvard University Information Technology](https://huit.harvard.edu/home) directly.

***Wireless Access***

Wireless Access Points (WAPs) are located throught the Science Center providing wireless access. Secure [wireless access for visitors](https://getonline.harvard.edu/guest/harvard_portal.php?_browser=1) is available through HUIT.



 

##  Presto Work Order Request Form 

 For non-emergency facility maintenance requests, submit an online work order request through the PRESTO work order system. Sign in with your Harvard ID and [Harvard Key](https://key.harvard.edu/) to access the site. Select a Building, Location, and Problem from drop-down menus; provide details of the problem; click "Submit Work Request." PRESTO work order entries are reviewed daily and assigned to the proper person(s) for completion.

 [PRESTO Work Order Request Form](https://www.netcasters.com/cgi-bin/fas/dms/request.pl)



 

##  Voicemail Quick Reference Guide 

[Voicemail Quick Reference Guid](https://phone.harvard.edu/files/huit-uc/files/harvardphone_voicemail_guide_02_2020_002.pdf?m=1582722924)e

 

##  Voicemail System Guide 

[Harvard University Voicemail System Guide](/file_url/319)

 

##  Plugging in & Checking Your Cisco VoIP Telephone 

 [Plugging in your Cisco VoIP set](/file_url/486)



 

##  Wifi 

[Connecting to Harvard's Networks](https://getonline.harvard.edu/guest/harvard_portal.php?_browser=1)